Passagem Sebastião R. de Oliveira, 204 (KTT206)

Terms and Conditions Policy for Hotel Bookings

When you make a reservation through bnetwork, you agree to accept these Terms and Conditions.

1. Amount Requested

Kindly note that a 2% bnetwork administration fee will be automatically added to all credit card payments.  In case of cancellation, these fees will not be refunded.

The full prepayment of all the nights reserved is requested within 3 days.

Your reservation will not be confirmed until the full amount in cleared funds for the reserved accommodation is received by bnetwork. If your payment is not received within the 3 days of your booking, your room(s) may be released back into the booking system for resale.

2. Accommodation Cancellation Policy

From the date of reservation, it is no longer possible to modify or cancel reservations without charge.

Rooms that are left unoccupied 48 hours after the check-in date will be released back and no refund will apply.

Name changes are without restrictions.

3. Minimum Stay 

Each establishment participating in COP30 applies its own minimum stay policy. 
We kindly invite you to check the specific conditions indicated on your invoice and confirmation, as the required minimum number of nights may vary from one establishment to another.

4. Accommodation Invoicing Process

• bnetwork collects the full stay amount for all reservations. 

• Payments will then be transferred in full to the accommodation providers (except the 2% administration fees).

• bnetwork will provide a confirmation including a summary of the apartment(s) or hotel room(s) reserved for you and the total amount paid.

• You will receive an accommodation confirmation upon receipt of the full payment and may also ask for a payment receipt. Your payment to bnetwork will appear as a deduction on the final receipt be issued by the hotel/ agency upon check out. The balance due on the final receipt will have to be settled directly with the establishment before departure (in case of direct extensions, meals, extras etc.).

• Please address any specific receipt details or requests to bnetwork directly and they will be communicated to the accommodation providers accordingly.

5. Termination and Penalties (Force Majeure):

Please note that each accommodation provider may apply its own specific terms and conditions in the event of force majeure. These terms are part of the agreement directly established between the client and the agency. As such, bnetwork cannot be held liable for the enforcement or interpretation of these clauses. All related information will be provided to you directly by the establishment managing your reservation.